Work from Home Associate Community Manager – Hiring in US

We have a nationally recognized sales team allowing us to grow continuously and provi

Do you love the innovation and culture of social media? Do you watch the trends and quirkiness of brands? Are you hungry to learn more about community management? Are you looking to develop your career in social media management? Rock on!

What you’ll do:

  • Answer the national Nova main phone line and route calls to appropriate staff
  • The day-to-day tasks of a ModSquad Associate Community Manager vary, but basic responsibilities may include:
  • Deliver operational tasks to ensure client success and satisfaction
  • Brainstorm activities, opportunities, and content to inspire or grow community 
  • Participate in crafting regular content calendars 
  • Research and identify new trends in our services market and within social media usage and platform innovation
  • Monitor social media platforms for trending hashtags, memes, and more
  • Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders 
  • Communicate daily with relevant partners and team members to ensure smooth delivery of services 
  • Write and edit blogs
  • Report KPIs to the development team to evidence success 
  • Build reports that showcase reason, trends, and opportunities
  • Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
  • Support project management teams to meet client expectations and KPIs

What you should have:

  • High school diploma or equivalent
  • 3 – 5 years of receptionist related job experience (data entry, phone answering, message taking, call routing, etc.)
  • An appropriate, quiet home work environment including a high quality internet connection
  • Some college coursework or other professional training a plus
  • Knowledge of VOIP phone systems and phone etiquette including professional phone manners
  • Strong communication and customer service skills
  • Proficiency in MS Excel and MS Word
  • Minimum bandwidth of 10 mbps(up speed) and 20 mbps(down speed) are required
  • Superior organizational skills and the ability to multi-task
  • Professional appearance (business casual attire) when on Zoom meeting or Microsoft Teams meetings
  • Coachable, detail oriented, energetic and professional
  • Strong work ethic
  • Clean background check


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