Our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Full Time Work at Home – Full Time Customer Service & Support Representative, within PNC’s Customer Care Center, you are offered the opportunity to work from home on a daily basis.
What you’ll do:
- Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
- Maintains high levels of customer satisfaction consistent with PNC’s core values. Demonstrates commitment to quality through customer and service partner interactions.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
What you should have:
- Do not require a university / college degree, high school diploma or GED.
- Require related experience or product knowledge to accomplish primary duties.
- Typically 1 year of related experience.
- In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.