The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.
What you’ll do:
- Processing enrollments, payments, address changes or other enrollment related tasks.
- All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
- Servicing members by telephone to enroll them in the TRICARE program.
- Educating members and providing appropriate solutions and alternatives regarding plan benefits.
What you should have:
- 2+ years of customer service experience
- Fluency in computer navigation, email