Work From Home Chat Technical Support Representative – Offer $14.75 – Hiring in all States

Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

What you’ll do:

  • You’ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. 
  • You will be expected to support the iOS queue and quickly enhance your skillset by supporting the MacOS queue. 
  • These enhanced skill sets will take place within 30-60 days of employment. Further skillset enhancements into second level support may be required based on business needs. 
  • Locating music, apps, and movies on various devices
  • Billing issues
  • Fraud management
  • Product feature inquiries
  • Resolving username and password difficulties
  • Troubleshooting email, wi-fi connectivity and web browser issues
  • Navigating customers through various apps
  • Data back-up, sharing & synchronization troubleshooting
  • Verifying proper hardware and software configuration and set up
  • Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

What you should have:

  • High School Diploma or GED
  • Must be 18 years or older except where prohibited by law
  • Minimum 6 months of customer service experience
  • Legal authorization to work in the US
  • High speed internet services

APPLY NOW!

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