Work from Home Client Support Representative – Hiring in US

We’re looking for a Client Support Representative II to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

What you’ll do:

  • Contributing to client retention by attaining the client satisfaction rate with Technical Support set by the company 
  • Contributing to client adoption by consulting on best practices, product use, and community interaction through the programs 
  • Contributing to new client acquisition by providing the highest level of industry customer support 
  • Providing product support for clients 
  • Providing troubleshooting and case resolution 
  • Providing data and/or website consultation 
  • Using the current CRM software for data entry 
  • Ensuring the knowledge base is current and developing new content

What you should have:

  • echnical mindset 
  • Strong oral and written communication skills 
  • Skilled in Microsoft office suite of products 
  • Knowledge of business communication standards and office procedures and methods 
  • Knowledge of internet standards and practices 
  • Proficiency with MS Excel and other Office products 
  • Client-oriented 
  • Self-starter 
  • Ability to: 
    • Think creatively 
    • Establish priorities, work independently, and proceed with minimal supervision 
    • Handle and resolve recurring problems 
    • Pay precise attention to detail 

  

Preferred skills/qualifications: 

  • Experience with Salesforce.com 
  • Experience in a SaaS environment
  • Experience in K-12, Higher Education and/or Government industries

APPLY NOW!

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