Work From Home Client Support Specialist – Hiring in all states of US

Global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

What you’ll do:

  • Own, manage and execute specific tasks related to client maintenance ensuring all timelines and client contractual deliverables are met; this includes maintenance of client specific policies and business rules within applications
  • Analyze reports to address trends and make recommendations
  • Design, implement and support of Microstrategy reporting
  • Work with Program Management to ensure client satisfaction
  • Develop and maintain strong internal and external relationships in order to expedite accurate and timely issue resolution for client
  • Gather data and create client specific Powerpoint presentations
  • Identify, analyze, and assist in executing process improvements
  • Investigate and resolve escalated issues relating to several different topics and internal teams
  • Work with Finance team to execute discounts and promotions

This position will be reporting in our Bloomington, MN office or remote Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

What you should have:

  • Bachelor degree preferred or equivalent work experience
  • 2 years client support experience
  • Excellent written and verbal communication skills
  • Ability to effectively manage multiple conflicting priorities
  • Excellent technical analysis and problem solving skills
  • Must be able to interact effectively with employees at all levels of the organization
  • Able to work in a fast-paced environment and be flexible to meet time demands without compromising quality

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