Work from home Commercial Alarm Monitoring Agent – Hiring in 17 States

Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.

What you’ll do:

  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.
  • Completing alarm processing in accordance with departmental procedures.
  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
  • Receiving inbound calls related to alarm call back inquires.
  • Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts
  • Providing technical support and troubleshooting devices across ADT systems.
  • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
  • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

What you should have:

  • At least 25 mbps download and at least 15 mbps upload broadband internet connection with the ability to hardwire via ethernet from cable modem to PC/laptop (Company will provide all necessary equipment and the new hire will provide internet connection & quiet place to train/work at home)
  • Full benefits on the 1st of the month after 31 days of employment:
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • Potential opportunities to work from home based on business needs
  • A culture of coaching, development and career growth opportunities

Knowledge, Skills and Abilities

We’re looking for someone with results they are proud of like: 

  • High school diploma or equivalent required
  • Some college credits; degree preferred
  • Minimum of one (1) year of customer service experience required
  • Technical aptitude, problem solving skills

APPLY NOW!

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