Work from Home Customer Care Representative – Hiring in all States

Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology.

What you’ll do:

• Associates are expected to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
• Work a highly regimented schedule with a full day of assisting customers on the phone
• Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
• Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role

What you should have:

• Minimum 2 years of call center experience
• Some experience in money or financial customer service capacity, i.e. credit advisor, cashier, etc
• Maintain daily productivity and time management requirements
• Show excellent customer service skills, as indicated by Quality Assurance scores and other measures
• Strong customer service skills including diplomacy and the art of diffusing tense situations
• Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job
• High School Diploma or GED preferred

Preferred Qualifications:

• Previous call center experience
• Previous successful work at home experience

APPLY NOW!