Work from Home Customer Care Representative – Hiring in all States
Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology.
What you’ll do:
- Associates are expected to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
- Work a highly regimented schedule with a full day of assisting customers on the phone
- Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
- Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role
What you should have:
- Minimum 2 years of call center experience
- Some experience in money or financial customer service capacity, i.e. credit advisor, cashier, etc
- Maintain daily productivity and time management requirements
- Show excellent customer service skills, as indicated by Quality Assurance scores and other measures
- Strong customer service skills including diplomacy and the art of diffusing tense situations
- Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job
- High School Diploma or GED preferred
Preferred Qualifications:
- Previous call center experience
- Previous successful work at home experience
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