Work from Home Customer Care Representative – Hiring in all States

Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology.

What you’ll do:

  • Associates are expected to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
  • Work a highly regimented schedule with a full day of assisting customers on the phone
  • Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
  • Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role

What you should have:

  • Minimum 2 years of call center experience
  • Some experience in money or financial customer service capacity, i.e. credit advisor, cashier, etc
  • Maintain daily productivity and time management requirements
  • Show excellent customer service skills, as indicated by Quality Assurance scores and other measures
  • Strong customer service skills including diplomacy and the art of diffusing tense situations
  • Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job
  • High School Diploma or GED preferred

Preferred Qualifications:

  • Previous call center experience
  • Previous successful work at home experience


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