Work from Home Customer Service Representative – Hiring in Austin

The role of the Customer Service Representative is to be a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge of plans, products, procedures, and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention.

What you’ll do:

  • As a Customer Service Representative, the image you project over the telephone and how you handle the caller’s situation.
  • We provide a human connection when it is needed most.

What you should have:

  • Experience in a production environment.
  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns
  • Strong computer navigation and typing skills
  • Ability to manage multiple tasks in a transaction / high volume-based environment
  • Health Insurance preferred but not required
  • Microsoft Office Suite
  • At least one year in a customer service experience

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