Work from Home Customer Service Representative- Pharmacy – Hiring in all States

This role blends knowledge translation and visual design skills to distill complex clinical and technical concepts into active learning media end-users can rapidly None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.

What you’ll do:

  • Create best in class, meaningful experiences for potential and existing patients over the phone and through messaging
  • Handling and resolving calls and emails related to mail order pharmacy prescription shipments, including complaints
  • Omnichannel Service- Inbound customer service phone calls and emails related to e-commerce experiences
  • Perform other duties as assigned
  • Become an expert with our software solutions, including but not limited to, Pioneer, Talkdesk, Zendesk Chat, and other internal tools
  • Primary work will come from inbound calls and email support requests
  • Full time (40 hours per week)
  • Program Hours of Operation are Monday-Friday, 7am- 9pm CST (5am-7pm PST), and Saturday-Sunday 9am- 6pm CST (7am-4pm PST)

What you should have:

  • Excellent customer service and problem-solving skills
  • Knowledge of computer systems and call center applications
  • Ability to speak and write effectively at a high school graduate level
  • Ability to identify problems and find their solutions
  • Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations
  • Ability to work independently as well as an integral part of the pharmacy team
  • Ability to follow instructions and standard operating procedures
  • High School Diploma or GED equivalent
  • Preferred: Experience with pharmacy-related customer support
  • Preferred: Experience with Telehealth
  • Preferred: Experience with startups

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