Work from Home Customer Success Coordinator – Hiring in Canada

The Scheduling Assistant will help our team coordinate and schedule participants for a short-term video production engagement in San Jose, CA. This is a remote position but a location within the PDT time zone is required.

What you’ll do:

  • Provide support to our Customer Success team members on a day-to-day basis by handling admin tasks such as: client imports, site creation and upgrades, and course copying, etc.
  • Help provide an exceptional customer experience by doing things like sending out client milestone gifts 
  • Prepare accounts for handover from Sales and execute client assignments 
  • Manage the team’s scheduling and Calendly admin 
  • Support the team with data management and preparing reporting for recurring meetings
  • Be in charge of scheduling various internal meetings, training sessions etc.
  • Follow up with internal teams to manage invoicing and billing follow ups
  • Work closely with the Technical Support Team to manage technical bug investigations and follow ups
  • Create various client facing communications and add clients to our Plus monthly newsletter

What you should have:

  • Work independently and exhibit resourcefulness to solve problems while knowing when to ask for help
  • Excel in written and verbal communication skills
  • Are a team player: you put the needs of the team first so you can succeed together
  • Have a natural tendency to be organized with outstanding attention to detail and ability to prioritize effectively
  • Are tech savvy (and able to learn the basics of the tech tools and platforms, including Thinkific, quickly)
  • Have experience managing and coordinating multiple schedules

You might be the person we’re looking for if you:

  • Are eager to learn and grow you’ve likely had some post-secondary education or have equivalent professional experience in a similar role, and you continue to seek 
  • Have worked in a customer service environment; although this role is not client-facing, you  understand the challenges this type of environment presents and are able to support the team behind-the-scenes
  • Understand the SaaS mode you may have worked at a tech or SaaS company in the past
  • Can effectively plan and organize your priorities
  • Have some experience with invoicing and/or billing

Bonus points if you:

  • Have worked in the education or LMS field
  • Can translate technical jargon to non-technical jargon and back again
  • Have experience with some data analysis
  • Have experience facilitating training sessions or large team meetings


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