Work from Home Customer Success Coordinator – Hiring in Canada
The Scheduling Assistant will help our team coordinate and schedule participants for a short-term video production engagement in San Jose, CA. This is a remote position but a location within the PDT time zone is required.
What you’ll do:
- Provide support to our Customer Success team members on a day-to-day basis by handling admin tasks such as: client imports, site creation and upgrades, and course copying, etc.
- Help provide an exceptional customer experience by doing things like sending out client milestone gifts
- Prepare accounts for handover from Sales and execute client assignments
- Manage the team’s scheduling and Calendly admin
- Support the team with data management and preparing reporting for recurring meetings
- Be in charge of scheduling various internal meetings, training sessions etc.
- Follow up with internal teams to manage invoicing and billing follow ups
- Work closely with the Technical Support Team to manage technical bug investigations and follow ups
- Create various client facing communications and add clients to our Plus monthly newsletter
What you should have:
- Work independently and exhibit resourcefulness to solve problems while knowing when to ask for help
- Excel in written and verbal communication skills
- Are a team player: you put the needs of the team first so you can succeed together
- Have a natural tendency to be organized with outstanding attention to detail and ability to prioritize effectively
- Are tech savvy (and able to learn the basics of the tech tools and platforms, including Thinkific, quickly)
- Have experience managing and coordinating multiple schedules
You might be the person we’re looking for if you:
- Are eager to learn and grow you’ve likely had some post-secondary education or have equivalent professional experience in a similar role, and you continue to seek
- Have worked in a customer service environment; although this role is not client-facing, you understand the challenges this type of environment presents and are able to support the team behind-the-scenes
- Understand the SaaS mode you may have worked at a tech or SaaS company in the past
- Can effectively plan and organize your priorities
- Have some experience with invoicing and/or billing
Bonus points if you:
- Have worked in the education or LMS field
- Can translate technical jargon to non-technical jargon and back again
- Have experience with some data analysis
- Have experience facilitating training sessions or large team meetings