Looking for a motivated, passionate and self-directed person to support our Executive Director, Leadership Team, the Board of Directors, and overall A revolutionized home security provider is seeking sharp Call Center Representatives to join their Product Support team. If you have previous call center experience with a customer-focused mentality and the ability to multitask and solve problems, APPLY NOW or call 703-821-1911 to learn more. This position offers a competitive pay with 3 weeks paid training!
What you’ll do:
- Assist new customers via telephone while they set up their equipment
- Perform system configurations and verification, account activation and customer orientation
- Work with the team to resolve cases within 24 hours
- Guide customers through integrations of video cameras with their home broadband network
- Create documentation to build internal knowledge base of troubleshooting tactics and fixes
- Monitor open case queue and work load/priorities
What you should have:
- Excellent written and verbal communication skills
- Ability to work a flexible schedule
- Experience in a call center environment
- 1-4 years of previous experience providing internal or external customer support via phone or e-mail
- 1-4 years of previous experience with client success or troubleshooting technical issues
- Active listener with a great phone presence
- Ability to remain composed in high-stress situations and walk the customer through an issue with patience.
- Ability to quickly embrace and adapt to change
- Working knowledge and successful track record of customer support metrics, response times, resolutions times and customer satisfaction.