Work from Home Health Survey Specialist – Hiring in Atlanta
We are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
What you’ll do:
- Uses motivational interviewing and other consultative techniques to gather comprehensive information about a member’s medical, functional, cognitive, psychosocial, and mental health needs
- Accountable to the highest level of compliance integrity
- Champions for the member by connecting members with urgent needs to the appropriate Aetna team, including DSNP’s interdisciplinary care team and customer service
- Initiates engagement with assigned members to introduce the program and drive active participation in completion of their Health Risk Assessment
- Builds a trusting relationship with the member by engaging the member in meaningful and relevant conversation, prior to and during assessment
- Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate
- Conducts triage, connecting members with appropriate care team personnel including care managers and customer service when needed
- Accurately and consistently documents each call in the member’s electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements
- Protects the confidentiality of member information and adheres to company policies regarding privacy/ HIPAA
- Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm
- Determined to build strong relationships with peers and our DSNP members
- Demonstrates an outgoing, enthusiastic, and caring presence over the telephone
What you should have:
- At least 3 years of experience in health care, customer service, telemarketing and/or sales
- Familiarity with basic medical terminology, health care, and the concepts of care management
- Medicare/Medicaid/DSNP experience preferred
- Experience with computers, including knowledge of Microsoft Word, Outlook, and Excel required
- Strong organizational skills, including effective verbal and written communications skills required
- Data entry and documentation within member records is strongly preferred
- Flexibility with work schedule to meet business needs
- Bilingual desired