Work from Home Seasonal Customer Service Representative – Hiring in 24 States

Ever We is looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers. CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology.

Must reside in the following states to be considered for a Seasonal Role:AZ, CA, CO, CT, FL, GA, IL, IN, LA, ME, MO, MN, MT, NV, NY, NC, OH, OR, RI, TX, VT, VA, WA, WI

What you’ll do:

  • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  • Identify and escalate priority issues that need immediate attention
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience
  • Identify opportunities for improving the customer experience and share those with Customer Service leadership
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

What you should have:

  • A Bachelor’s degree or equivalent work experience
  • 1+ years of experience working with customers (preferably at a premium brand)
  • Experience navigating websites and browsers, including using multiple tabs, screens, and systems concurrently; minimizing and maximizing screens; using chat software (ex./ Slack); quickly navigating between chat and other company tools such as our CRM and phone software
  • Strong typing skills
  • Comfort level with using macOS and Apple Mac computers
  • Excellent written and verbal communication skills
  • High attention to detail, strong organizational skills, and a proven record of follow through
  • Experience with Salesforce or other CRM software a plus

APPLY NOW!

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