Work from Home Seasonal Remote Sales & Service Professional – Hiring in US

The Sales & Service Professional will do so by listening and responding to each client in a personalized, efficient, and effective manner by leveraging available resources as well as demonstrating strong empathy and communication skills. The Sales & Service Professional plays a key role in integrating multiple omnichannel features for seamless client experiences.

What you’ll do:

  • Manage incoming client calls/email/live chat regarding products, services and general inquiries
  • Maintain a high level of professionalism with clients and establish positive rapport and cultivate a relationship with each client
  • Use proper telephone etiquette when interacting with clients on the phone, answering client inquiries, and when transferring calls
  • Capture and update client information in Salesforce after each interaction to include details about each interaction including inquires, comments, complaints and actions taken
  • Enjoy sales and possess the ability to convey enthusiasm and passion for Tiffany & Co. while increasing client sales through multiple channels (phone, email and chat)
  • Consultative client service skills: the ability to analyze a client’s situation and present a solution
  • Drive client satisfaction and a seamless client experience by enthusiastically problem solving by offering unique and innovative solutions to each problem and resolving any client frustrations
  • Maintain a high level of product knowledge and a strong command of company policies
  • Work well both independently and as a team member to deliver on department service levels and KPIs

What you should have:

  • Minimum 3+ years of retail experience, with a luxury background preferred
  • Experience in a contact center/client service environment, or equivalent combination of education and experience from which comparable knowledge and skills can be acquired, such as hospitality
  • Associates Degree (Bachelors’ Degree preferred), especially with focus in Fashion, Retail or related field
  • Superior verbal and written communication skills
  • Client-centric mindset
  • Strong computer experience working on multiple software platforms
  • Ability to multitask – handling phone, email and live chat platforms
  • Strong interpersonal, communication, organizational and follow-through skills
  • Willingness to adhere to all company policies, procedures, regulations, and standards
  • Proficient in Microsoft Office Programs and Salesforce

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