Work from Home Technical Support Advisor – Hiring in 21 States

We’re looking for Technical Support Advisors to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.   

This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV

What you’ll do:

  • Being a people person who enjoys talking to and assisting others and taking pride in providing quality service
  • Using your strong people skills to build a genuine connection with customers in a friendly and professional manner
  • Listening attentively to customer needs and concerns; demonstrating empathy while maximizing opportunity to resolve product, service, and technical issues
  • Navigating multiple applications and researching solutions with ease; troubleshooting medium to complex technical issues, while striving for one-call resolution
  • Providing customer support through the following channels: phone calls, chats, email and web tickets
  • Working in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Documenting information into web-based ticketing system
  • Projecting a favorable image of the company to promote its objectives and goals that enhance client relationships

What you should have:

  • Strong technical acumen and problem-solving skills
  • Customer-focused mindset
  • Ability to work in a team environment with minimal supervision
  • Excellent written and oral communication skills, with strong customer service and interpersonal skills
  • We require 7 days/week availability. Schedules vary and will be discussed during the interview.
  • Expertise in supporting Personal Computers/Windows10/ Microsoft Office products
  • Strong record of achievement in terms of performance to goals/key success metrics
  • Must be at least 18 years of age
  • High School Diploma or equivalent

Preferred skills/qualifications:

  • A stable employment history, with a minimum of one year at your most recent employer
  • Previous experience in the education industry and with e-learning technologies
  • Relevant technical certifications
  • Graduate of a computer science/technology degree program (Associates or higher)
  • Candidates able to provide their own equipment are preferred but the ability to provide your own equipment is not considered a requirement for the position

 Internet Requirement

  • Highspeed Internet Connection (Cable, Fiber, DSL)
  • 15 Mbps Download
  • 5 Mbps Upload
  • 100ms Ping or less
  • Hardwired Connection


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