Work from Home Unemployment Claims Customer Service Agent – Hiring in US

We solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What you’ll do:

  • Accept high volume of inbound calls from unemployment applicants, perform chat services, follow scripts, and process claims accordingly
  • Conduct outbound calls as needed to assist with claim information or identify missing information
  • Document all encounters in clear and concise logs 
  • Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Consistently meet individual performance standards/metrics

What you should have:

  • High School Diploma or GED 
  • 1-2 years of Customer Service and Data Entry experience
  • Call center experience
  • Proficiency with Microsoft Office, specifically Word and Excel
  • Typing speed of at least 35 wpm
  • Mus be comfortable being on the phone extended amounts of time, interacting with people while also entering information into possibly multiple screens
  • Must be willing to work normal business hours and occasional weekend days, as needed
  • Must be able to multi task
  • Must have internet connection

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