Work from Home Vimeo Live Specialist – Hiring in US

We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.

What you’ll do:

  • Answering high-level tech support and customer service questions via chat, email, and phone
  • Identifying recurring customer issues, helping to solve them, and escalating advanced issues for review
  • Troubleshooting issues live with customers and finding creative solutions for technical concerns
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team
  • Suggesting customer response templates and online help documentation
  • Having virtual coffee with us

What you should have:

  • Amazing written and spoken English communication skills
  • Live streaming experience. You don’t need to be the next, biggest video game or blog streamer but you must have some streaming and encoder experience
  • Internet savvy
  • Ability to be flexible with a developing and fluid scope of work
  • High Level of Empathetic and Technical communication
  • Excellent attention to detail and ability to recognize patterns
  • Comfortable following detailed workflows
  • Able to handle multitasking in multiple windows and programs
  • Great people skills and a desire to learn new things
  • Candidates interested in a long-term position only
  • Located in the West Coast, USA (However, if we find an amazing candidate anywhere in the USA willing to work Pacific time zone hours, we’re interested!)


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