Work from Home Virtual Health Assistant – Hiring in US

We are expanding our BookkThe Virtual Health Assistant works in conjunction with primary care clinicians who provide healthcare solutions and clinical excellence to patients through virtual primary care services using real-time audio-visual engagement. All duties and responsibilities are to be performed in compliance with state and federal laws and department policies and procedures.

What you’ll do:

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
  • Through genuine and positive communication, makes each customer feel informed, understood, and special
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
  • Reviews charts and records for completeness
  • Collects and documents health data (e.g. chief complaint, allergies, medical history including current medications, social history, etc.) prior to visit with provider. Documents height, weight, and vital signs
  • Facilitates telehealth services by rooming patients in preparation for appointments. Ready the patient by checking quality of audio/video equipment and setting such as room lighting. Notify provider when patient is ready for visit
  • Accommodates the patient’s needs, preferences, and potential cultural, social, physical, cognitive, and linguistic and communication barriers to technology use
  • Accommodates the patient’s needs, preferences, and potential cultural, social, physical, cognitive, and linguistic and communication barriers to technology use
  • Demonstrates how to troubleshoot basic technology failures and optimize settings with the technology being used
  • Use best practices in telepresence skills to create a positive patient-clinician rapport and a meaningful encounter through technology
  • Serves as a primary point of contact between patient and health care team to anticipate and appropriately address patient questions and concerns
  • Facilitates the identification, recommendation and appropriate enrollment to health programs, patient transportation and other community-based assistance or support programs for selected patient population
  • Assists in care delivery through the provision of scripted health education, instructions, and follow up care. Documents care delivery in line with current policies and procedures
  • Transcribes clinical and other information to and from electronic health record and other required applications or systems
  • Ensures ongoing coordinated management of patient care with appropriate resource allocations, referrals and notifications that are purposeful, supportive and interconnected with team members.
  • Notifies care coordination team of patient requests, need for referral and facilitates referrals. 
  • Conducts patient outreach to facilitate patient understanding of virtual and other healthcare services
  • Comply with OSHA and HIPAA requirements, and policies and procedures as outlined by MedExpress and Optum Virtual Care
  • Complete other duties as assigned such as new models of care, new types of procedures, use of new technology, etc.  

What you should have:

  • High School Diploma or equivalent 
  • 1+ years of experience in a healthcare setting 
  • Customer service experience 
  • Experience with electronic health records 
  • Experience using audio/visual technology or video conferencing platforms
  • Knowledge of healthcare practices and medical vocabulary
  • Access to high speed internet and phone lines
  • Must be willing to work alternating weekends

Preferred Qualifications:

  • 2+ years of college 
  • Emergency Medical Technician (EMT), Certified Nursing Assistant (CNA), or Certified Medical Assistant (CMA) 
  • Experience in a primary care setting 
  • Telehealth certification 
  • Excellent written and verbal communication skills
  • Ability to work efficiently and effectively in fast paced, innovative environment
  • Ability to effectively manage multiple, competing priorities
  • Ability to work independently and as part of a high performing team

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